Frequently Asked Questions
Comprehensive answers to the most common questions about our booking and transport services.
Yes, we provide direct transfer services from King Abdulaziz Airport (Jeddah) to your hotel in Makkah. The driver will be waiting at the arrivals gate with a name sign.
Prices are fixed per vehicle and per route. During peak seasons some rates may be adjusted, but the final price is always confirmed before you complete your booking — with no hidden fees.
Yes. Child and infant seats are available on request. Just mention it when booking or in the special requests field and we'll have one ready for your trip.
We track your flight in real time and adjust the pickup automatically, so your driver is there when you land. Reasonable delays are covered at no extra charge.
You can choose Pay Later (pay on the day), cash to the driver, bank transfer, online card payment, or a corporate account. Select your preferred method at the confirmation step.
Yes, our service runs 24/7 across more than 41 locations in Saudi Arabia, including 20 airports — so you can book a ride whenever you need one.